• Notice of Delinquent Assessment Lien recorded with County
• Board instructs A.S.A.P. to Park the Lien until further directive
• Secures the delinquent assessment debt against the property
• Commonly used for Annual, Semi-Annual, Quarterly and Low Assessments 
• Account remains active 
• Account is monitored for newly recorded documents on the property  

• Secure Special Assessment(s) to the property with a Lien when the assessment is due instead of when it is delinquent
• Lien is part of the terms and conditions to pay the special assessment in payments
• Payment Plan Agreement provided by A.S.A.P.
• Lien is recorded in cooperation with the owner 

• Optional Initial notice offering a payment plan 
• Cost effective entry level into collection process
• Utilized by associations with low assessments rates 
• Appreciated by owners in getting back on track 

• Established within the Association’s approved guidelines
• Includes current assessments
• Administered by A.S.A.P. until paid in full
• Notice of Delinquent Assessment Lien may be recorded with the County as a requirement of the payment plan             

• A foreclosure monitoring tag is placed on the property address for notification of lender foreclosure actions 
• Status of Notice of Default, Notice of Sale, Trustee’s Deeds are timely noted and documents are pulled and emailed to client.  
• Activities and status are reported on monthly status reports 

• Knowledgeable bankruptcy department
• Full bankruptcy administration
• Intakes various filings throughout the bankruptcy
• Processes BK13 Proof of Claims
• Assists Association’s bankruptcy attorney, if applicable
• Experienced bankruptcy attorney referrals
• Navigates Association clients through complex legal issues
• Files Objections to BK13 Plan, if necessary 
• Requests Relief from Stay to proceed in collecting Post-Petition debt
• Activities are reported on monthly status reports

• Prepare and file lawsuits as directed by the Board
• Coordinate serving parties to the lawsuit
• Administration of various filings
• Court exhibit package
• If a judgment is obtained, the Association can delegate it to A.S.A.P. to initiate Post Judgment Collections

• Association retains legal counsel to file a lawsuit in superior court
• A.S.A.P. reviews the case file with the attorney and assists as needed throughout the court process 
• If a settlement is reached, A.S.A.P. typically administers the payment plan terms and conditions until the account is paid in full
• If a judgment is obtained, the Association can delegate it to A.S.A.P. to initiate Post Judgement Collection

• Judgment is delegated to A.S.A.P. to collect
• Initial searches for debtor and assets 
• Asset Recovery Specialists (ARS) takes over from here:
• Skip Tracing
• Sending Letters   
• Out-bound Calls by Trained Agents
• Employment Searching
• Asset Searching
• Recording Writ of Execution in County of real property (Real Property Located)
• Wage Garnishments (Employment Located)
• Bank Levy’s (Bank Account Located)
• Activities are reported on monthly status reports

• Exceptional support team for managers, board members and bookkeepers
• Able to assist with basic to complex questions 
• Available to answer questions about collection processes, review specific cases and discuss  collection options
• Always happy to help

• Professional, compassionate customer service representatives 
• Personally address owner inquires, concerns and help them to resolve their account
• Able to assist owners in establishing payment plans within the Association’s payment plan standards
• Representative is assigned to an owner’s account as their personal contact
  

• Virtual Board Meeting Attendance
• Review cases & discuss options
• Ask questions about the collection process
• Get the answers you need!

• Basic Training for New Managers
• Advanced Topics for Seasoned Managers
• DQ Account Submission Training for Accounting staff

Hot Topic Ideas: 

• Importance of following the Collection Policy 
• Lien approval process
• Importance of timely recording a Lien
• Why the Board should say YES to a payment plan
• Bankruptcy – What can the Association collect?

 

Roundtable General Q&A Session:

• Open mic session – YOU control the topics